I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. I try not to do it with tags that are plastic tagged into clothing because it's impossible for a customer to switch tags like that but, when I have a sticker tag or a reduced tag on an item, I look to see if the description matches, I pay special attention to older looking tags and tags that look like they may have been tampered with. I can just imagine what their excuse Who trained these disrespectful, unproffessional "employees"? For additional inquiries not addressed in the above FAQ, please use the below form to contact us. (Mgr was rude & had attuitde as well. What everyone needs to do is contact Ross corporate office and let them know about the experience you have had with their stores. We and our partners use cookies to Store and/or access information on a device. Processing time can be affected by the card issuer and sometimes takes up to 10 business days. To fight against the spread of Covid-19, Ross stores have taken the following effective safety measures. If Ross offered clothing rentals you'd have no problem, but it doesn't. Anyway I'll definitely choose a better experience with Burlington next time. I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money! I would Will Ross refund my money for this without the tag and it on the receipt? they can just repeat "ask ross top management for an explanation", I'm done with Ross. She answered, "yes", I have the receipt and tags are on the dress. I bought a pair of sandals and they seemed to fit fine but the security tag was on so I couldn't actually walk to check the fit. They will not provide returns/refunds if youve already opened the software. Ridiculous. Ross operates 30 days return policy for most of its products; if the product you wish to return is unused, unworn and in original condition, you will get refund to your original mode of payment.However, if you are unable to present your item for return in 30 days, you will be eligible for exchange, or you will get store credit for the amount you paid for the product. On the 21st of January I went to return a shirt for 5.00 dollas to get a store credit as I did not have the receipt. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. You can call Customer Service number 1-800-335-1115. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. When I got my quote for what I was gonna get offered as a ft asst at a "TRILLION DOLLAR STORE", I honestly thought my district mgr was joking. He added that he would accept the ID of her son who was with her. Well I found another receipt and read it 3 times. I am another Ross employee that explain some issues stated here. So you wash it and find out you can't return it because you wore it then washed it. How can I return to ross. For your information, and again: First of allits quite amazing how when a store(&or restaurant) has an outstanding, upbeat, kind hearted FANTASTIC personalitythen if that "upbeat mgr", of whom all customers&staff, happy after he/she got transferred the pgh mills locationnumbers up, shrink way down, could run that store in his sleep (which I was a full time front end supervisor of whom trained new ppl, worked in loss prevention or the shipment areas of the store) so we mgt worked hand in hand. Refunds to a Target RedCard typically take up to 2 days after we've approved the refund. How stupid!waste of time. i also have my receipt but dated back from 2019. Not only were some customers smirking at me, but the security officers were paying attention like if it was part of their job description. The return window for items sold on Target.com begins once the order has been invoiced. I have purchased a pair of white boots from Ross's. Return fraud and abuse costs US Retailers $18+ Billion annually US Consumers return about 8% of everything bought in 2015, or approximately $260 billion worth of merchandise. I was a loyal consumer at Ross atleast once, probably twice a week, until now. If you want a cash refund, you must wait 5 business days for the check to clear. You can ask for an exchange only if the software turns out to be defective. Ross Return Policy - Returns After 30 Days You can even return the qualified items following 30 days of procurement on the off chance that you didn't get time in one whole month to return the item. By the way, my credit is excellent and I have plenty of funds in the bank. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. Go on the Hobby Lobby website, and find the store locator. 2. I had 3 at that time for a total of 41.00 dollars. The comments on here are ridiculous. Ross is already so far marked down that it simply can't afford to allow you to "rent" anything. Also who cares if someone knows your divers license number, that os not sensitive information. Would the Christmas policy happen to grant Mercy upon the Christmas return without a Gift receipt for store credit at least? A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. Change their return policy. Did anyone notice Ross's prices were getting hire than Macy's clearance items now? So I called Ross and was told that as long as the barcode at the bottom of the receipt was still usable then it wouldnt be an issue. Tags only need to be on swimwear not t shirts. What's the return policy? Home; Carpet Cleaning; Upholstery Cleaning; I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. When I ask why. WOW! I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. They will not provide returns/refunds if youve already opened the software. Callback tomorrow and speak to someone else. You will get your refund in the same form as the payment method. If I can't make it back within 30 days, they've give me store credit. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. Is a Ross Dress for Less catalog available? I bought a few shirts from Ross 6/17/16 and like everybody went home and washed them before wearing, and one of the shirts for my husband came apart on the bottom. He added that he would accept the ID of her son who was with her. Please do not include sensitive or personal information such as credit/debit card number, Social Security number, driver's license number or banking . So i actually work for ross & i just have to say following the rules doesn't always work. They need some quality control. like a representative from Ross to contact me with an explanation for this idiocy. Some retailers just "let them walk out". 16. They answer my questions without attitude and fold my clothes most times without me asking. That is totally wrong!! TO WATCH ROSS EMPLOYEES THAT IS WHY. The credit amount is to the asset, product or service provided in return for the note. This system monitors all the returns and limits the number of non-receipted refunds allowed to a single customer. All Rights Reserved to Return Policy Guide2022, Conditions of return for different products in their kitty. When a pre-paid debit card is accepted as a form of payment . She didn't have an answer for me and just said No And there were still costumes on the sale floor. I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. I do not like the shoes, they do not fit; even though it says 51/2. The earring fell off the stud when she picked it up. If you have everything you need for return (receipt, item in perfect condition, all item's tags) - you will have no problems with money return! The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. A receipt is the prime proof of purchase at Ross. Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. Never again will I go back ever and will make sure to spread the word on this terrible ran store. You are buying at a discount store. Ross is the only store I ever have problems with returns. She just kept interrupting me and would say it doesn't matter!!! I bought two tops made of the same material but didn't not check for problems with them. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. So I took the gown and and what happens, it was STUCK TO THE SHOE. ROSS - Dress for Less While it can be a bit tricky to return an item to Ross without a receipt, it can be done. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. All the basic conditions of Ross return policy also apply to holiday returns. I am a Ross Associate. Yes, you can. Ross Return Policy General Return Policy Fine Jewelry, Swimwear and Lingerie Return Policy FAQ Can I order items online from Ross Dress for Less? Any relationship counselor will tell u that. I said what about me? Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. She then asked me if I understood what she was saying ( as if I was stupid). How long can you hold onto a merchandise return card, I bought a dress on the 24th of oct have not worn it or taken tags off i cant find my receipt and i paid with credit card can i return it. If they refused because it! Anyway, they told me they could not take back liquids. Had i known this, i probably wouldnt have opened it. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. In the case of watches and jewelry, exchanges may be made at the store where you made your purchase, assuming you still have the receipt. I need to return some of these items and this is one of them. Sales clerks are not friendly and management is generally unhelpful. I hardly ever bring anything back but when you do - you meet the most nasty side of the cashiers. H tried to return them with receipt and would not take them back. Ross provides a variety of products and it is important to note which products are not returnable before making a purchase. As I was trying to speak she would not even have the courtesy to hear me out! Nonsense!!!!! Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time. The crook can then download the data and make a copy of your debit card he can use anywhere he can swipe it. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. I just wanted to exchange for a smaller size. I would rather pay more for a better quality item that would be returnable. Within 2 hours I tried to return the set I didn't like the fit with the receipt and they tell me I need ID. Do you know that the Morgan Stanley analysts have given the tag of Retail Treasure and Rarity to the Ross stores due to their strong sales, despite the slowdown in the industry? All rude! I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. Be prepared to assembly, debit card company or debit cards. I don't like the idea of my ID info floating around either and I'm with you that it isn't right to demand IDentification when you have the receipt.. Its the worst store cockrell hill dallas 75211 12/14/17 night the manager is discriminatory person he uuses discriminatory lenguage to persons speaks spanish, I went to do a return today at ross the system froze after after only doing one return that return I seen on my bank statement asap the item was then refunded and I still haven't seen the return when I looked a return receipt it says voucher issued.wjat does that mean. Your email address will not be published. She was extremely rude and argued that I wore them. I bought a stuff in Ross at Memorial Tulsa, I was going to return the item at Ross 41st&Yale Tulsa on 12/29/2021 around 7 pm and I have the receipt, tag still on the item, never use the item and that's less than 30 days. Returned it in bag with all tags and the receipt same day . I had. As a side note the reason there were a total of 4 dresses purchased that day is my mother in law passed away on December 15 and we bought them so my father in law could decide which one he wanted his wife of 43 years to be buried in. two different colors and would decide later which color to keep. I had no idea about this policy bc I have not returned anything as I can recall about to Ross's before. I bought an $90 purse but was undecided if I was gonna keep it since it was pricey and didn't absolutely love it ..I found a purse I loved bought thinking I'm going to return the Ross purse ..little did I realize about this absurd return policy of only store credit if over 30 days.!!! Our product mix is very broad and diverse. She said I should have taken a picture of it because if she can't pull up my info, she cannot return my merchandise, even though she could see the date and merchandise information. 2023 Ross Stores, Inc. All rights reserved. Hence the reason why Target is still in businesss across the street from Wal-Mart or Publix across the street from Winn Dixie. I will never shop in this store again. ross return policy clearance items. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. (she has not even tried yet). I don't bring worn and damage clothing and I always keep my receipt with me. 2) keep your receipts have all ross receipts in one place The manager said that I COULD return the piece of furniture, without a receipt, for store credit. For current store hours in your area, please visit our Store Locator. Ross has very well trained minimum wage robots. Suddenly the manager, Nada, at Landmark Plaza denies all returns involving packaged goods- no sealed cans of chocolates, for example and all lingerie in addition. That will help if necessary. We had a receipt, all item's tags and ID. Did not want give to know. We do not give you cash back for debit card returns. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. Which means that the stores employees are expected to fully understand the policy, and are responsible for communicating the return policy guidelines before checkout.. Three of the gifts didn't fit or weren't liked and need to be returned. Sometimes descriptions don't accurately match, why, I don't know but, it has been known to happen. The 2nd associate told the first one to leave and she took over. Tried multiple times to return them for IN STORE CREDIT and no one will accept them. I hope that I have a more positive experience tomorrow. Refund Policy The system will attempt to authorize credit cards against the total of the purchase to ensure that the card has adequate funds to cover the amount of the purchase. We will explain how you can request a return in both cases. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! I wanted to know the same thing is there a time limit? Prepaid Debit/Gift cards are accepted at time of return only. To Purchase!!! Refunds will not be given on software that has been opened. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. What is the Ross Return Policy? What is going on. I asked the cashier and she said "the machine wanted it." Most of the time, that should be enough to get you a full refund to your original form of payment. This particular employee was accusing me of switching the tag. Ross has the WORST return policy. Response was yes they should but sorry. Suck that I am I week over my stupid 30 days policy! I work at ross and it is crazy what people try and get away with. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. She said, "[This] store does not do that." This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. How can a cashier and manager tell me what I purchased. Ross Return Policy For Jewelry, Swimwear, and Lingerie. In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. I had my receipt also! I ignored it and said sure because these are the type of people you can't win with and they clearly DO NOT consider the customer always right. It was too cold to wear. Via Li Campi, 16 Capri (NA) Phone: rhonda vincent home. So she said if it goes under $50 then should be fine bc I guess they mail returns over $50 even with receipt? If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. will follow their 30 days Ross simons return policy. Note: Protect your cards like cash. Note: Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location. If you need a refund, you must contact the merchant to process the request for a refund. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! But will call someone smart enough to show the nike policy. What is no, sales or dismiss outstanding invoices are at each store would go back on them? For further assistance, we also recommend you check out the official return policy page of Ross.com. Over a 2 day period, I visited 3 different Ross stores in order to purchase four. Immediately after, visited 3rd Ross store and found the remaining towels to complete the 4 sets. Ended up returning 1 of the items yesterday on 4/19 at around 5pm. At this point im upset and decided to leave the store. returning an item where I used Kohls cash. I haven't tried to return things I buy because I love my clothes, but what if I made a mistake like that and they said that then whatoh yeah I WASTED MY MONEY AND I COULDNT EVEN RETURN THE STUPID ITEM. Target's Return Policy Most unopened items sold by Target in new condition and returned within 90 days will receive a refund or exchange. I bought a pack of hangers there. So customers that take advantage or try to beat the system ya stick it to them. i shop at 3 different Ross stores on a regular basis. This lady needs some training on how to treat customers. Frustrated, she walked away and I asked her - Do you have the receipt? Layton - you've lost my business. The bank cannot issue an immediate refund to your debit card because the process is instant, and your money is no longer there. I bought underwear from Ross that turned out to be too big. I did leave the designer tags intact. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. Bag was extremely heavy. I was just hoping to get through it without her making a scene where there wasn't one.(have seen this type before). 5 days and I had a receipt. I have always had a pleasant experience at Ross so I keep going back. In case of a non-receipt return, you will get store credits. If the product becomes faulty after wearing it then that is your loss. Items that are being returned without the receipt will require valid ID cards, and if the return is approved by the refund system, you will be refunded in the form of store credit or exchanged at the items current selling price. I tried to return a pair of Nike shoes that were purchased for me as a Christmas gift. Why can't Ross honor a legitimate mistake. I'm just saying that Ross can change their policy and maybe, just maybe I will change my mind about my opinion. I was asked to give my driver's license to be entered into the computer. Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. Good morning my name is Raymon. When you make a purchase on a credit card then request a refund for that purchase, you won't be able to receive cash. Be eligible items included in new items have a permanent ban . In this article Ive attempted to answer all your burning questions and even provide some insider tips thatll make your next return at Ross a breezy. The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! Even though I was a wee bit reluctant, my mother convinced me to buy the purse. Went to Ross to return one item, had my receipt. (Need to change that). I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. I bought some cologne for my yesterday an my smell it and he didn't so I tried to take it back to they said no I will no longer shop at ross. I wrapped the gifts for her and removed the Ross tags with the prices on them. They said it took a couple days for the credit to post. Is that how it goes with their damaged items? Manage Settings All the associates and customers are required to wear masks inside their premises. You do not even have your receipt and they are already screaming "Next!" I went back to ross with my receipt they told me I couldn't return it because they have been used. It's new like it's in the store. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt. So at this point I still have the 3 dresses. I didn't go inside because I didn't feel like you g to JAIL today I have never been treated so horribly by someone in retail especially when I did nothing wrong except return shoes that didn't fit my niece!!
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