To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Superintendent of Mobility Operations During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. custserv@itsmarta.com, Write to: MARTA Customer Service Center Travel Companions are subject to the regular MARTA Mobility fare. Please make sure all personal items are safely secured and out of the way of other customers. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Mobility Operators do not provide services that exceed door-to-door assistance. MARTA Customer Experience. Customers must be ready to depart at their assigned Ready Time. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save MARTA Police (Non-Emergency) 404-848-4900. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. The application allows for the following online: At a Breeze Vending Machine in any MARTA rail station. traveltraining@itsmarta.com. Customer Service. Customers may also cancel via the MARTA website @ Name, address and telephone number These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. Mobility Operators are prohibited from administering medication. 404-848-5826. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. To view the full code, please visit The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: For more information, please call Customer Service at (770) 427-4444. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility service is curb-to-curb. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. Lost Item Inquiry Formfor lost items. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. Please complete the ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. University Program. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. All future replacements are $5. Atlanta, GA 30324 Atlanta, GA 30303. Five Points Lost and Found Office is temporarily closed. MARTA Police (Emergency) 404-848-4911. CCRs will provide a Ready Time when the trip request is confirmed. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. EXAMPLE: Customer prioritizes the Pick-Up Time. Customers may travel with one companion. Click here to download the Mobility/Paratransit Application. MARTA Customer Experience. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. About MARTA. If service is to be suspended, the reasons will be provided. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. How much does a Reduced Fare Breeze Card cost? Today, everyone at MARTA has access to our MARTA Employee Self-Service application. 5. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. Assault or threat of assault is prohibited. The CCR will make every effort to accommodate requested pick-up or drop-off times. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Please complete the Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. A MARTA Mobility Service Agent will explain the service and/or mail an application. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. 2424 Piedmont Road, NE 404-848-5826. *Unlimited rides for consecutive days beginning first day of use. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. Simply tap your card on the Breeze target wherever your riding. The lift can only be occupied by one person at a time. VI Complaint Resolution Procedure and Form. 404-848-5826. The customer may write a letter requesting an appeal to: Riders' Advisory Council; . Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. Operators cannot make change. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Customers are required to secure their packages at their seats, as storage space on the bus is limited. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. Yes, you can register your Reduced Fare Breeze Card and load it online at