So it's the sync box that's got the problem, not the wifi. AVForums.com is owned and operated by M2N Limited, To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). If the apps data files get messed up, the app can start having performance issues. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. Delete Appdata files, it will be repopulated. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. There are applications that claim to work on Smart TV's with this box however they do not work . With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. Just a case of waiting for some offers with Black Friday looming. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. So have you ever felt like you want to step into the world of your favorite video game? For that reason, you should always make sure that the WiFi signal reaching the system is strong. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. Additionally, it may be worth contacting Philips Hue Support. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. When the connection is confirmed, tap Search . Apple may provide or recommend responses as a possible solution based on the information Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: Sometimes goes off unexpectedly then has to be synced again. A: Answer. I'm on the fence about the Sync Box and am looking to be convinced by some owners. Additionally, software problems are typically more common and may require several steps to fix. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Is your Hue Bridge connected and added to the Hue app? There you have it! The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? These devices allow you to have your Hue smart lighting react to music, movies, and video games. When the connection is confirmed, tap Search. Rollback the version of the Hue Sync App. The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. I press Sync and it starts working but still says no signal detected. My Smart Plug Keeps Turning On (or Off) By Itself! An example of data being processed may be a unique identifier stored in a cookie. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. Is Philips Hue Z-Wave or Zigbee? All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. APs are often best used for devices that dont need a 100% steady internet connection. For example, HDMI 1 could be the name of your gaming console. Wait 30 seconds. You can check the apps data files. Go hands-free with voice Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. . It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. Open the Hue Sync mobile app. I will list some issues to see if you have had them. Lets hop in! This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! This method has helped many people solve connection issues. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. This is another one youve probably already guessed the solution for. Cmcruz32, User profile for user: I have a 4K Apple TV and a Sonos Arc. 2- Connecting directly to TV without using Hue Sync Box. You can try these methods to see if they work. Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. This website uses the TMDb API but is not endorsed or certified by TMDb. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? 9. On your PC, search for %appdata% in the taskbar. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? omissions and conduct of any third parties in connection with or related to your use of the site. The Philips Hue . This will show you a folder full of data for all of your apps. UU. The Hue app is the central control for all of your Hue devices on your smartphone. Even video games they feel like theyd be too distracting. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. Sync your on-screen TV content. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. Download the Hue Sync mobile app from the App Store or Google Play Store. TV signal drops until I reopen the Hue Sync app. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. I am using a DisplayPort to HDMI cable. The cable box should run thru the receiver. Is that the issue? Delete this folder. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. company number 03997482, registered in England and Wales. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. zulfikarfrombanbury, call There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. Who knows? Connect the Hue sync box to power and your TV. Is it possible to output Dolby Atmos and Dolby Vision? From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). POWER ON AUTOMATICALLY. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. Website copyrighted Smart Home Winner 2021-2023. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Mine was turning off using HDMI out 2 on my Denon. What is the problem? Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. 8. New technology and new devices will always have some problems for many users. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. How does this all work? If you have not created one, you can do so in the Hue app. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. Thanks and good question. *Dolby Vision Enhanced Compability turned on (Hue Box)? When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). No response from them. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. It may not display this or other websites correctly. Dolby vision wont work correctly on my 2016 LG Oled C6. While these are quicker to fix than the issues with the app, they can also be harder to diagnose. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users/
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