I have complained to DHL about this and still nothing is done, but thanks for the good products. So have to pay to exchange one pair and refund another because the size up is out of stock. Thats the only pair that fits. I recomended them! The shipment suffered from the labour conflict of the Post Service in Germany and the crowded orders on the UK border side during the festive days christmas, New Year 2022/23. We use dedicated people and clever technology to safeguard our platform. Read reviews and book now. Sent an email no responses, very bad look. Hello Leo, Thank you for leaving a review. My package was miss delivered and she quickly remedied the issue but allowed me a second try in shipping it to my alternative address. as easy as that. When trying to contact someone about a return after receiving the wrong size. 6. 5th January 2023 came back and said that I still have yet to receive my order and another would be shipped, 26th January I am still yet to receive my order and have tried contact legend London and can not get a rply. MANCHESTER, ENGLAND. They could just send me the same items to another address since I'm no longer where I was before. I have bought numerous times from them however each time the jeans will wear out or rip (regardless of being stretchy) and regardless of me not wearing them very often. Hello Nick, Thank you for leaving a review. Companies can ask for reviews via automatic invitations. However we need to exchange two items, one for a different size and one for a different product. A very satisfied customer. I am very happy with the fits and quality of the fabric. Confirm you will take your repackaged items to your local drop off location based on the returns service you have chosen (Royal Mail, UPS or DHL). - Legend London team, Genuinely the best jeans I have bought if your skinny and unsure if they will fit u because in the pictures the model had thicker legs dont worry they will fit for reference am 28 w / 32l and very skinny they fit perfectly not baggy at all. Theres no way to exchange for a different product, only a different size. Companies can ask for reviews via automatic invitations. GET 10% OFF YOUR FIRST ORDER Sign-up for promotions, tailored new arrivals, stock updates and more - straight to your inbox Menswear Womenswear USD $ Legend London 2023 Contact Us FAQS 2 ITEMS 15% OFF. Get in touch with us at any time. If you haven't already, please contact us at support@legendlondon.co so our team can help to resolve this for you. If you do not hear from us within the allotted time please email us on support@legendlondon.co, "Limited Offer: Buy 1 item get 10% OFF, 2 items 15% OFF, 3+ items 20% OFF". Phone Number +44 . Product is good quality for the price. Have questions? However, When the jeans are in need of a wash, turn the jeans inside out, wash separately using cold water followed by a line dry. I asked them a refund, no response at all. 3+ ITEMS 20% OFF. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Shop our range of popular Legend* stretch denim, with 3 different fit types to choose from. Will definitely order more. To also give you a peace of mind we accept Returns on all products within 14 days of receiving an item as long as the item is still unworn, undamaged, unwashed, clean, and with original tags on. PREMIUM SPRAY-ON FIT JEANS - BLACK W/ WASH DETAILING. They knew we were a newly married couple so put towels in the shape of a heart on the bed with red rose petals.We had booked the dinner, bed and breakfast option and can say that the food and accommodation was exceptional.We would definitely stay there again. ABSLOUTLEY AWFUL EXPERIENCE !!! Cant wait for new collection! We recommend switching to Edge, Chrome, Safari, or Firefox. Thank you so much for your patience. The website would not let me due to an error loading the page. Was worried there would be a problem returning but Rachael at customer services exchanged them without question, she was very friendly and easy to deal with. To find out more please visit our Privacy Policy. Anyone can write a Trustpilot review. Please note that our normal hours for our customer service team are Monday- Friday 9AM - 5PM PT. SKU 9744825. They accommodate my small waist, big thighs and but, and thats what I needed. My first experience with LL wasnt great. 3+ ITEMS 20% OFF. I talked to customer service by chat or by email and all problems with delivery were solved in a short time. bad services they send me the wrong shirt, and i cant even think about all this shaninigans of semding back waiting for the shirt waste of time, and the shirt is not even the same price bad look. Ordered 2 pairs of skinny jeans for next day delivery. Theres no way to exchange for a different product, only a different size. 2023 Trustpilot, Inc. All rights reserved. Thats the only pair that fits. Please check your inbox.Thank you.- Legend London Team. Incorporation Date 13 Sep 1995 (27 years . The shirt i have doesnt event fit. We are so sorry to hear this. It took a month and a half to get my shipment to Canada and was frustrating as I never knew where my package was. HAMBURG, GERMANY. Best jeans I have ever owned. So we picking The View. Returns Address (please fill the returns form): This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. This site has limited support for your browser. Our customer service team are responding to queries as quickly as possible, therefore this will be solved very shortly. We use dedicated people and clever technology to safeguard our platform. 2023 Trustpilot A/S. Locate a Centre Near You . Dr.Martens Pascal 8 Eyelet Virginia Womens. 3+ ITEMS 20% OFF. Quite glad theirs a manfacturer for men form fitting dresspants. LEGEND (LONDON) LIMITED UK company, Company number: 03101750, Incorporation Date Sep 13, 1995;, Address: ENGLAND, LONDON, 8 EAST CLOSE, W5 3HE . I had started to lose my pateince, but LL's customer service was always on! Men's Homepage - Legend London CATEGORIES SHOP JEANS NEW ARRIVALS SHOP TROUSERS SHOP HOODIES Best Sellers New In Bestseller Spray On 20% OFF when you purchase 3+ items Black Jeans - Non-Ripped $61.60 $77.00 Bestseller Spray On 20% OFF when you purchase 3+ items Black Jeans - Ripped & Repaired $61.60 $77.00 Bestseller Spray On Limited number of seated diners; Distancing maintained in common areas; Extra space between tables; The best jeans i ever have! Please could you contact us on support@legendlondon.co with the subject as 'Trustpilot' and our team will help to resolve this for you.Thank you!- Legend London team, Brilliant excellent fitting jeans and all round great quality product and excellent quality service thanks . I had started to lose my pateince, but LL's customer service was always on! The shirt i have doesnt event fit. Dont buy these if you expect a 70 pair of jeans to last a year. We have now had to contest payment of order. Being an international situation I was gunna give up but Rachel made it painless and I cannot thank her enough. I really like the cloths and style of the brand but I just have to rate my experience this low is because I never got my shipping cost back that I paid for extra for. Love to come back with an order. Hello Alex, Thank you for leaving your review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have ordered few jeans from the past and I loved the quality, However, their management team ( or shipping team ) is terrible !!!! Note : will update this if need be when I get the pants. 65.00. Customer Support: support@legendlondon.co @legendwomen www.legendlondon.co Posts Reels Videos Tagged Great company, Racheal dealt with my queries so quickly and effectively it something that am not used to with online companies! Rachel to be exact. Find out how we combat fake reviews. for more information, please check with the US Customs and Border Protection Department.AUSTRALIA All orders under AUS$1000 will be not be subject to import duties. "Limited Offer: Buy 1 item get 10% OFF, 2 items 15% OFF, 3+ items 20% OFF". 20 Chapel Street Liverpool, UK L3 9AG . I find the prices great value and when I called customer service they replied quickly. We recommend switching to Edge, Chrome, Safari, or Firefox. Slowest shipping EVER. Legend London uses cookies to provide you with a better online shopping experience, tailored to your preferences. After I contacted Legend London customer service, the team replied Frank be patient. We recommend switching to Edge, Chrome, Safari, or Firefox. Find out how we combat fake reviews. It is so expensive to ship it back. 10. SHIPS FREE. I bough 3 of the same trousers and all have different names. They. Great company, Racheal dealt with my queries so quickly and effectively it something that am not used to with online companies! Reply from Legend London 6 days ago Hello, Thank you for leaving a review. 55.00. Hello Diresh.Our customer service team have responded numerous times and have actually reshipped your order for you. Create a Legend* account to stay up-to-date on latest releases, sales and rewards. Men's Sizes: 7. Never had the brand before but they certainly run small. You just blew all future orders from me. But not just that, their customer service is impeccable, prompt response and effective actions. Legend London: UK Fashion Brand Denim That Fits. After a long wait, the long-awaited jeans and pants arrived at my home. Paid 10 for delivery and havent been offered a refund either. I am very happy and will definitely be using Legend London again. OFFER: BUY 1 ITEM GET 10% OFF. If you haven't already, please could you email us so our team can look into this for you.Thank you so much for your patience. Hello Mohammed, Thank you for leaving your review. It goes against our guidelines to offer incentives for reviews. MADRID, SPAIN. . We are so sorry to hear this. Their customer service was amazing and were super helpful when my local courier . SKINNY JEANS RIPPED & REPAIRED - DARK BLUE, STRAIGHT LEG JEANS - BLACK DESTROYED LEFT KNEE, "Cant stop shopping from here. Not the easiest transaction! This figure can vary depending on the value of the parcel, please check with the Department of Home Affairs for more information.NEW ZEALAND - All orders under NZD$60 will not be subject to import duties. I live in Canada. And no response to emails. We recommend switching to Edge, Chrome, Safari, or Firefox. Late or missing refunds (if applicable) If you haven't received a refund yet, first check . I have friends with legend jeans who have never had any issues so put it down to a defective pair. If you are outside the UK it can take up to 21 days for your order to be returned back to our warehouse and be refunded. Stay current with updates from our social channels. . Also the hoodies are very comfy, soft and very good material, highly recommend. Product quality is average in my opinion. Check out what 4,224 people have written so far, and share your own experience. Customer Service was able to get the ball rolling again when my package was stuck in Canadian Customs. We also ensure all reviews are published without moderation. Legend Experience Centre Hours. We are so sorry to hear this, however we have received your email regarding this issue today. Monday to Saturday: 11:00 - 17:00. I can understand returns, but to charge customers for exchanges with a product they cannot try on or sample before purchase isnt acceptable. Legends News; Contact; For business development opportunities or general enquiries, please contact us on hello@legends.net. But because or your horrible international rules and regulations I am giving you guys a 1 star. Good product terrible customer support or experience. Once we receive and verify your returned items your new replacements will automatically be sent out to you. Our customer service team are responding to queries as quickly as possible, therefore this will be solved very shortly.
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