.wsite-menu a {font-size:14px !important;} Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. .galleryCaptionInnerText {} I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Thank you for choosing Staysure and letting us protect you whilst you are on holiday. We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. We use dedicated people and clever technology to safeguard our platform. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. The calls are non stop , its very busy and mentally exhausting . We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Therefore i lost out on the deal. your insurance policy. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. I applied online. I was really impressed how EASY and QUICK to claim and get the money back. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. policy. Simply go to the My Insurance section and choose which policy youd like to email to yourself. Stay sure have been helpful so far. Chased and chased and chased to pay. A very unfair company. Isla Graciosa, 1 Overall experience. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Worst company I have worked for and hope people take this review in and understand you will be another number. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. } Have a fantastic holiday. left: 0 !important; It goes against our guidelines to offer incentives for reviews. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. #wsite-title {color:#000 !important;text-transform: uppercase !important;} In the end left the company with 66 pay in a cost of living crisis with child. I could put it down racism but overall they are just a horrible company who treat people bad. Please check with your phone provider if you are unsure about how much a call will cost. Were available during the following times: This was done because they said I owed them holiday which they asked me to take as compassionate leave. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. I always use Staysure for holiday insurance. The process to get the policy on my smartphone is too convoluted - passwords etc. The Embassy were amazing. Team leader will tell you they will call customer back 3 working days later. Warm regards,Emma, Very pleasant and helpful staff. . We class a complaint as any expression of dissatisfaction whether written or verbal.. 2023 Resolver Consumer Online Limited. ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) Check out what 241,874 people have written so far, and share your own experience. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. Greatest accomplishments. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) The People Team. I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; Free interview details posted anonymously by Staysure interview candidates. Britannia House, Finally I started a new booking and was successful in receiving a quotation which I accepted. Thanks for your feedback. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. - Calling from outside the UK: 0044 1604 210 845 However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Get in touch with us if youd like to make multiple changes to your policy. .blog-header h2 a {} I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. I was able to buy the policy only by starting afresh with a new email address and not creating an account. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. Resolver can help you send your complaints to Staysure. left: auto !important; Constantly being told to hang in there because improvement are happening when quite clearly they werent. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. Warm regards,Ross. After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. Verify your email to use filters. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. A free inside look at company reviews and salaries posted anonymously by employees. There are also plenty of opportunities to develop into other area and for promotion. staysure hung us out to dry. The People Team. .wslide-caption-text {} My dad died whilst abroad, he was insured with stay sure. Opportunity to express yourself and share thoughts and ideas. If youd prefer to speak to a member of the team on, please call us on: Know your worth dont let money make you settle in a job who doesnt care about you. Create your My Staysure account, or login here. Thank you for posting your comments. Warm regards,Vicki. We encourage our colleagues to speak up and stand by our values of being genuine and caring. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"